Parliament of NSW

The Big Challenge 💡

How do you make democracy more accessible in the digital age? The Parliament of NSW needed to transform their digital presence to engage citizens, improve transparency, and help the public understand their vital role in Australian democracy.

The Brief

Create a citizen-centric digital platform that transforms how the public interacts with Parliament while maintaining the institution's gravitas and meeting strict governance requirements.

Our Approach

1. Democratic Discovery 🔍

We conducted comprehensive research including:

• Digital ecosystem audit

• Stakeholder interviews across both houses

• Public user research

• Accessibility testing

• Content architecture analysis

2. Experience Innovation

Created a "Digital Democracy Hub" featuring:

• Intuitive document management

• Interactive educational content

• Real-time Parliamentary updates

• Accessible design (WCAG AAA)

• Multi-language support

3. Inclusive Design

Developed solutions for:

• Multi-device access

• Diverse audience needs

• Document findability

• Democratic participation

• Educational engagement

The Magic Sauce ✨

• Unified Experience: Seamlessly connecting both houses of Parliament

• Smart Architecture: Intuitive information structure

• Inclusive Design: Serving NSW's diverse population

• Democratic Tools: Easy access to Parliamentary processes

• Educational Focus: Making complex processes understandable

The Results 📈

The platform positions Parliament to:

• Increase public engagement

• Improve democratic understanding

• Enhance transparency

• Support civic participation

• Serve diverse communities

Ready to create something exceptional? Get in touch 🤩